SECTION 1: PRODUCT

What age-range are the books made for?

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Make it now or make it later: the book is loved by kids aged 2-8. But who's putting limits on it? Even adults love reading a personalised book about their own early journey! 

How many pages do the books have?

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That depends on your unique story. Books can have anywhere between 14 and 32 pages. 

What size are the books?

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Our books are 20cm x 20cm.

What languages are the books available in?

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At this stage our books are only available in English. If there’s something particular you’re after, send us an email with your language request to scott@hatchstorybooks.com.

What are the books made out of?

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Our books are printed on thick, premium paper and available in softcover or hardcover. 100% Made in New Zealand!

SECTION 2: PERSONALISATION:

How much can I personalise?

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Firstly, add your child's name and character. Choose the mothers skin tone and whether the story is told by two parents or one. Then select out of 17 scenarios to order a storyline that matches your child's birth. Next, answer 1-3 questions per page to populate the content. You can also add extra footnotes to each page! Finally, write a dedication.

What if my child's birth story is unconventional?

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The story is written in a way to accomodate many different scenarios and include many unique journeys. We are always working on this, so if you have any ideas, please contact us. Our passion for this is personal: the idea for Hatch Story books was born out of our very own unconventional birth story. 

Can the child in the story be gender neutral?

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Our part of the story speaks nothing of gender and uses no pronouns. We leave this up to you.

Can I save my progress and return later?

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Yes! Simply start making a book, and once you've pass step 1, we'll email a unique link. Keep this safe because this is how you'll access your saved progress.

Can I include a personalised dedication?

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Yes! Children love reading these personalised messages. Your dedication will be printed on the first page. 

SECTION 3: ORDERING

Can I order more than one book at a time?

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At this stage separate orders will need to be placed if you want to purchase more than one book.

How long does an order take to process?

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We’ll make your book, print it and ship it within 5 working days. 

Can I cancel an order?

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We print each book just for you and try to do this as fast as possible! That means we can’t cancel your order because it’s probably half way out of the  printer already! If you've made a mistake, you can still get in contact with us and we'll see what we can do for you.

Can I buy one as a gift for someone else?

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Yes! The easiest way to do this is to buy a gift voucher HERE. We can either send you a physical voucher, or a digital one that you can print yourself. The voucher will contain a code which the recipient will redeem at checkout for the  amount you purchased. 

Can the book be gift wrapped?

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At this stage we are unable to gift wrap books. We hope to add this feature in the near future.

SECTION 4: PAYMENT

What credit cards do we accept?

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We accept Visa, MasterCard and American Express.

Is it safe to use my credit card on this site?

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Most certainly. We use the most secure online  payment method. Your credit card and order information is encrypted using Secure Socket  Layer (SSL) technology.

What currencies can I use?

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At this stage we can only service NZ customers using NZD. However we will be expanding around the globe quickly.

How much does a book cost?

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Hardcover - $54.99, Softcover - $44.99, eBook - $19.95. If you purchase a physical copy you can add the eBook for only $5!

SECTION 5: SHIPPING

Where can I have my books shipped to?

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At this stage we can easily ship to anywhere in NZ. However, we are currently working on global shipping so if you have a specific request, please email us at scott@hatchstorybooks.com.

How much is shipping?

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- NZ wide courier URBAN $7.95 per order
- NZ wide courier RURAL $11.95 per order

How long does it take to receive my order?

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From order to New Zealand delivery, it is estimated to take around 8-12 working days.

SECTION 6: 100% GUARANTEE

Do you guarantee your products?

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100% we do! Read about our refund policy here.

Do you want to hear what I think?

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Passionately yes! Your 30 seconds of feedback could be a game-changer for us. You can send us feedback here or give us a google review here.

Do you guarantee your products?

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We guarantee that your book will arrived damage free. If not - we'll replace your book!